Program Summary
This program improves recoveries ethically and efficiently. Participants segment portfolios with practical rules, set contact strategies that fit each segment, apply principled negotiation to structure settlements and restructurings, and document every step to regulatory standards using dashboards and early-warning indicators.
Who this training is for
Revenue, collections, legal liaison, and portfolio management teams.
Challenges it addresses
It replaces one-size-fits-all outreach with targeted approaches, reduces reliance on blanket discounts, raises documentation quality for review, and restores visibility into performance and risk.
Key outcomes
Recovery rates rise, collection cycles shorten, documentation becomes defensible, and liquidity improves with transparent reporting.
Format and duration
Instructor-led, two days, delivered virtually or on-site.
Capstone and deliverables
A recovery playbook tailored to one portfolio, a negotiation script library with a settlement template, and a starter dashboard for ongoing performance management.
Linked service. Debt Recovery and Negotiation.
Custom Training Programs
Every program can be tailored to the organization’s sector, systems, maturity, and regulatory environment. Engagements begin with a structured discovery to confirm learning objectives and current-state gaps, then content, cases, labs, and assessments are adapted accordingly. Delivery can be virtual, on-site, or hybrid. Optional components include pre-course diagnostics, post-course coaching, and certificates of completion.
For a detailed syllabus or pricing, please contact us